Frequently Asked Questions

Does MIC clean during or after business hours?

MIC cleaning staff services are offered during our regular work hours. Depending on our customer needs, you can call and request off hours

What are MIC hours of operation?

MIC works 6 days a week from 9:00 a.m. to 5:00 p.m.
MIC is closed on Sundays, but our customers can reach us by phone or email and we will get back to you as soon as possible.

What areas does MIC serve?

MIC services are currently only offered in London Ontario

Does MIC guarantee the job? Can our customers request a Re-Clean?

MIC work is guaranteed. Our customers can request a re-clean by email or by phone and our customer service team will answer as soon as possible. The re-clean appointment must be scheduled within the next 48 hours. Otherwise the request will be dismissed.

Do MIC customers need to be at home while we clean?

Most of our MIC customers are at home during their appointments. Some may leave instructions for MIC staff to access their home.
MIC staff are insured and bonded

What if I have a pet?

If your pet is unfriendly to strangers or show signs of being aggressive with visitors , we kindly ask you to let our MIC office staff know when you book your service

What are MIC rates?

Our standard cleaning costs $35/hour plus taxes and is a minimum of 2 hours ($70). You can add additional time when booking based on the size of your home

Should I tip MIC cleaners?

If you are satisfied with our cleaning services, tipping will be greatly appreciated by MIC staff

How to pay MIC cleaning services?

You can pay online when you go to book your cleaning service through our booking system

Does MIC supply the cleaning products?

We encourage customers to provide their own cleaning products and equipment to keep their place spotless and clean. This is a COVID-19 precaution to avoid contamination and to protect yourself and your family.

Reschedule and Cancellation policy

If you have to reschedule or cancel MIC cleaning service, we need you to notify us 24-hours in advance. Otherwise, you will be charged the two hours minimum service.

Eco-friendly products

At MIC we aim to protect the environment and your household. That is why we encourage our customers to provide our staff with eco-friendly products.

Does the same MIC person always clean my house?

MIC customers can choose to have the same cleaning person every time you book our services. In case that person is sick or on vacation, we will let you know and if you want we will send another person or re-schedule for your regular cleaning person