Frequently Asked Questions
Does Mothers in Cleaning clean during or after business hours?
Mothers in Cleaning cleaning staff services are offered during our regular work hours. Depending on our customer needs, you can call and request off hours
What are Mothers in Cleaning hours of operation?
Mothers in Cleaning works 6 days a week from 9:00 a.m. to 5:00 p.m.
Mothers in Cleaning is closed on Sundays, but our customers can reach us by phone or email and we will get back to you as soon as possible.
What areas does Mothers in Cleaning serve?
Mothers in Cleaning services are currently only offered in London Ontario
Does Mothers in Cleaning guarantee the job? Can our customers request a Re-Clean?
Mothers in Cleaning work is guaranteed. Our customers can request a re-clean by email or by phone and our customer service team will answer as soon as possible. The re-clean appointment must be scheduled within the next 48 hours. Otherwise the request will be dismissed.
Do Mothers in Cleaning customers need to be at home while we clean?
Most of our Mothers in Cleaning customers are at home during their appointments. Some may leave instructions for Mothers in Cleaning staff to access their home.
Mothers in Cleaning staff are insured and bonded
What if I have a pet?
If your pet is unfriendly to strangers or show signs of being aggressive with visitors , we kindly ask you to let our Mothers in Cleaning office staff know when you book your service
What are Mothers in Cleaning rates?
Our standard cleaning costs $40/hour plus taxes and is a minimum of 2 hours ($80). You can add additional time when booking based on the size of your home
Should I tip Mothers in Cleaning cleaners?
If you are satisfied with our cleaning services, tipping will be greatly appreciated by Mothers in Cleaning staff
How to pay Mothers in Cleaning cleaning services?
You can pay online when you go to book your cleaning service through our booking system
Does Mothers in Cleaning supply the cleaning products?
We encourage customers to provide their own cleaning products and equipment to keep their place spotless and clean. This is a COVID-19 precaution to avoid contamination and to protect yourself and your family.
Reschedule and Cancellation policy
If you have to reschedule or cancel Mothers in Cleaning cleaning service, we need you to notify us 24-hours in advance. Otherwise, you will be charged the two hours minimum service.
Eco-friendly products
At Mothers in Cleaning we aim to protect the environment and your household. That is why we encourage our customers to provide our staff with eco-friendly products.
Does the same Mothers in Cleaning person always clean my house?
Mothers in Cleaning customers can choose to have the same cleaning person every time you book our services. In case that person is sick or on vacation, we will let you know and if you want we will send another person or re-schedule for your regular cleaning person